exhilaratingly positive and almost unbelievably enthusiastic defense of the case for giving people all they expect and then more besides. he is so cheerful and exciting and full of good ideas that it makes for page-turning inspiration.
plus he gives a most interesting glimpse into the innards of an f&b establishment although one suspects his fervor covers over many a true unpleasantness.
if you take it at face value, this book is a great reminder to do the right thing do it really well do it cheerfully and extravagantly. i am kinda inspired.
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