lovely young man on the helpline trying to get me thru with my face verification function who says ah! in a most reassuringly knowing tone and then cheerfully walks me thru the steps to successfully set it up.
what i appreciate the most, i tell HOM, is that he is so clearly present with me in my agony and is so openly thinking aloud as we work through the steps that i gladly submit to his instructions and forget to don my usual crabby luddite persona for when i am flummoxed by tech.
thank you sir!
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